Refunds & Returns Policy

1. General

At Megafurn, we aim to ensure that you are satisfied with your purchase. This policy explains how returns, refunds, and exchanges are handled for furniture and homeware products purchased from our store.

2. Online Order Cancellation

If you change your mind after placing an online order, you may cancel the purchase within 7 days of receiving the item.

Conditions:

Items must be unused, unassembled, and in original packaging

Return delivery costs are the responsibility of the customer

Original delivery fees are non-refundable

Refunds are processed within 7–14 business days after inspection

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

Once verified, you may choose:

A replacement

A repair (where applicable)

A full refund

All approved returns related to damage or defects will be collected at no cost to the customer.

4. Product Quality & Faults

All products are sold with an implied warranty of quality.
If a product develops a manufacturing fault within 6 months of delivery, it may be returned for inspection and resolution.

This does not cover:

Normal wear and tear

Accidental damage

Misuse or improper care

Damage caused during self-assembly

5. Change of Mind Returns

Returns due to preference, size, or colour selection are accepted provided that:

The request is made within 7 days of delivery

Items are unused, unassembled, and in resale condition

All packaging is intact

Return courier fees will apply and may be deducted from the refund amount.

6. Custom & Made-to-Order Furniture

The following items are non-returnable unless faulty:

Custom-made furniture

Special-order items

Products manufactured to specific customer selections (size, colour, fabric, finish)

Please ensure measurements and selections are confirmed before placing your order.

7. Sale & Clearance Items

Items purchased on sale or clearance are sold as-is and are not eligible for return unless found to be defective.

8. Assembly & Acceptance

Furniture that has been assembled, installed, or used is regarded as accepted and may not be returned unless a manufacturing defect is identified.

9. Refund Processing

Refunds are issued using the original payment method

Processing time is 7–14 business days

Bank processing times may vary

10. Colour & Finish Disclaimer

Please note that colours, wood grain, and finishes may vary slightly due to lighting, screen resolution, and natural material characteristics. These variations are not considered defects.

11. How to Request a Return

To initiate a return, contact us with:

📧 Email: sales@megafurn.co.za
📞 Phone: 076 793 4152

Please include:

Order number

Reason for return

Photos (where applicable)